Management Dynamics in SMEs: Examining the Interaction Between Employee Attitude, Technology, and Structure
DOI:
https://doi.org/10.46541/978-86-7233-397-8_121Keywords:
Organizational Culture, Knowledge Management, Infrastructure Capability, Employee Attitude, Performance Improvement, Quantitative ResearchAbstract
The objective of this research was to evaluate the knowledge management capability as a precondition for successful management dynamics in an organization. The paper examines the three key pillars that constitute knowledge management infrastructure capability. The survey was conducted in Serbia on a sample of 761 respondents, from 86 SMEs, and 15 different industry sectors. Applying the criteria defining stronger factor homogeneity and higher instrument validity, the most influential constructs were identified as: Employee Attitude, Technology and Structure. These pillars provide a firmer structure for knowledge management infrastructure capability model for SMEs in Serbia. The result of the research presented in the paper underlines the segment of knowledge management infrastructure capability that should be of special interest for management decision making.